What We Collect and Why We Hold It
We collect the information you give us when you register — your name, email address, phone number and date of birth. When you make a deposit through bKash, Nagad, or Rocket, the transaction reference and wallet number linked to that payment are recorded against your account.
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We do not store your full bKash PIN or Nagad PIN; only the wallet identifier and transfer amount reach our systems. We also collect device data — the type of phone or browser you use, your IP address and session timestamps — to keep your account
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secure and to detect unusual login attempts. If you contact our support team, those messages are stored so we can follow your case through to resolution. We retain your account data for as long as your account remains active and for a period after closure, as
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required by the applicable rules of the eligible regions we serve. You can request a copy of the personal data we hold, ask us to correct inaccurate records, or ask us to close your account and delete what is no longer needed. Availability of any service
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we offer depends on local law and the regions where we operate.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.